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Frequently Asked Questions
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Our customer service accepts your call all weekdays at. 9.00 to 17.00. When customer service is closed to personal service please contact us at mail@book-holiday.com be answered if possible.

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We want to be your perfect booking partner, our goal is to offer all customers a good and easy shortcut to their dream holiday. We are available at mail@book-holiday.com or customer service phone, our dedicated staff will make your holiday a dream.
Frequently asked questions about the booking of summer houses
We would like to rent the house as early as this coming weekend?

 

If the house shows up in the search, it will not normally be a problem. You will be contacted as soon as possible after the booking for the practical.

 

What expenses are in addition to the rent?

 

All expenditures that are not included are listed in the rental contract and in the house description.


Water is usually included in the rent, but some houses have a separate water charge, the cost will normally be around DKK 200-250 per. week for pool houses with room for 10 people.

 

Electricity is always consumption based charged and many factors influence the consumption, for example, electric heating, geothermal heat, pool, spa and special season. See more information in the cottages on how to save energy, especially in luxury homes, where there is a pool, spa and other activities.

 

Average prices for a cottage for 10 people in the summer months:


Pool home: DKK 2.000
Spa cottage: DKK 1.000
Plain cottage: DKK 500

Average prices for a cottage for 10 people during the winter months:


Pool home: DKK 2.800
Spa cottage: DKK 1.300
Plain cottage: DKK 700

 

Payable deposit?

 

Any deposit will be apparent from the rental conditions or on the order page. A deposit may in particular be used to cover housing consumption.

 

What happens when I book a summer house at www.book-holiday.com?

 

Once all your information is entered and you see a proof picture the booking is completed and binding. The house will be booked by the homeowner and ready for your arrival date, in accordance with lease conditions.
You will receive an email from the home office, with payment instructions and other information.

 

Can we rent a summer house for a weekend? Or maybe Thursday - Sunday?

 

Yes, many cottages can be booked during the winter months in odd periods, try to organize the dates and search for just the period you wish to rent the apartment.

Normal rental is Saturday - Saturday, but many houses offer the opportunity for short breaks and weekend holiday 28 days before arrival.

 

How do I pay the rent from the cottage?

 

The payment terms stated on the rental conditions and payment instructions are sent after booking the holiday house.

 

Can we as a youth group rent a summer house?

 

Yes, basically this is feasible. There may be some exceptions where the homeowner has declined not to rent it to youth groups. In those cases it will be stated in the rental conditions.
A group where all are under 21 years old, is described as a youth group.

 

Can I get a catalog sent?

 

We are an online booking portal, and vacation houses are only on the Internet. The offerings and the market for homes is changing rapidly. For example, prices are often adjusted according to market conditions. All our prices are collected real-time to ensure current and up to date rental rates and it is our guaranteed lowest market price.

 

How to contact us

 

Our customer service can be reached from Monday to Friday between 9.00 and 17.00 o'clock. Outside this time frame we can be contacted by e-mail at mail@book-holiday.com.

 

Frequently asked questions about the summer house
Can I make cleaning?

 

More often than not it is possible to do the final cleaning your self. But there are also cases where the homeowner has not allowed the tenant, to opt out of the final cleaning. If the final cleaning is included, the price will be included in the rental amount.

 

If the final cleaning is deselected it is recommended to bring the most necessary cleaning tools, since these are not necessarily found in the cottage.

 

We are 7 people, but the house has only stated 6 beds?

 

It is not possible to exceed the house's normal max. number. If there is an extra small child, we recommend that you contact us, in most cases, authorization is given.

 

What's in the house? And what should we bring?

 

In the description of the house there is a detailed list of which facilities the house contains. The possibilities range from the simple cottage to luxury holiday cottages with all conceivable modern amenities.

 

You have to bring your own bedding, towels, dishcloths, burn (if there is a fireplace) and toilet paper. Often there will be shopping in the neighborhood to complement.

 

Furthermore, towels and tea towels can be rented from the rental agency. The price varies, but it costs approx. DDK 115.

 

Frequently asked questions about holidays in Denmark
Are there places near the summer house?

 

There is a area guide at the cottage description where you can find nearby attractions.

 

Are there fishing oppurtunities?

 

Yes there are lots of fishing oppurtunities in Denmark and you can find them here (www.fisketegn.dk).

 

Golf course lies near the summer house?

 

Often there are one or more golf courses near the cottages. You can use the map beneath the house description, to find the nearest golf course.

 

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